Refund policy

Returns are accepted within 7 days of delivery. This applies to every return, including a damaged or defective item — tell us inside 7 days and we will put it right. After 7 days we are unable to accept a return.

To be eligible, an item must be unworn, unwashed and in its original packaging with any tags still attached. Sale items are final and cannot be returned.

How to start a return

Email contact@xsrez.com within 7 days of delivery with your order number and the item you want to return. We will reply with a prepaid return label.

XSREZ pays for return postage. You are not charged for the label and nothing is deducted from your refund to cover sending the item back.

What is refunded

A 20% restocking fee is deducted from the refund on returned items. For example, a $50 item refunds at $40.

Shipping you paid on the original order is not refunded. That delivery was made as ordered, so the charge for it stands. Orders that shipped free have nothing to refund.

If an item is damaged, defective or wrong

Then none of the above applies. You receive the full item price back, the original shipping you paid is refunded as well, and we cover the return postage. There is no restocking fee.

Tell us within 7 days of delivery and we will sort it out.

After 7 days

Returns close 7 days after delivery. If a fault appears later, several of the manufacturers we work with publish their own warranty terms covering defects in materials and workmanship. Email us and we will help you raise the claim with the maker.

Refunds

Your refund is issued once the returned item reaches XSREZ and has been inspected, not at the moment you post it. It goes back to the original payment method. Your bank or card issuer usually posts it within a few business days after that.

Exchanges

XSREZ does not process exchanges. To swap an item, return the original within the 7-day window and place a new order for the one you want.

Cancelling an order

An order can be cancelled free of charge within 3 hours of being placed. Email contact@xsrez.com as soon as possible and we will stop it if it has not yet been sent to the manufacturer. A cancelled order is refunded in full, shipping included.

After 3 hours the order has been processed and cannot be cancelled. Once it arrives you may return it under the terms above, with the 20% restocking fee applied.