Shipped fast, tracked always

Your order ships directly from our brand partners — the people who actually make the gear. It gets to you faster, packed properly, and handled by the team that knows the product best.

• Processing time

  Most orders ship within 1–3 business days. Processing times vary a little by item and availability.

• Shipping rates

  Calculated at checkout from the items in your order, the method you pick and the destination. Rates and delivery estimates are shown before you pay.

• Multiple packages

  Because orders are fulfilled by our brand partners, items from one order may arrive in separate packages on different days. That’s normal — not a missing item.

• Tracking

  You’ll get a confirmation email with tracking once your order ships. Allow up to 48 hours for the carrier to start scanning.

• Delivery times

  Estimates vary by location and method. We can’t control carrier delays, weather or customs — but we will always help you chase a parcel down.

• Free U.S. shipping

  Orders over $75 ship free within the United States. Below that, a flat rate is shown at checkout.

Fourteen days, free return shipping, full refund

You have 14 days after receiving your item to request a return. To be eligible it must be in the same condition you received it — unworn or unused, with tags, in its original packaging — and you’ll need the receipt or proof of purchase.

• How to start a return

  Email contact@xsrez.com. If the return is accepted we’ll reply with a prepaid label and instructions for your item. Items sent back without requesting a return first will not be accepted.

• Return shipping is on us

  We email you a prepaid return label and we cover what it costs. Print it, put it on the parcel, drop it off. Nothing is deducted from your refund for postage.

• No restocking fee

  Once your return arrives and checks out you get the full price of the item back. Nothing held back for inspecting or repackaging it.

• Damaged, defective or wrong

  This one is on us, and it jumps the queue. Check your order as soon as it lands and contact us straight away with a photo — we’ll make it right at no cost to you.

• Exchanges

  Fastest route: return the item you have, and once the return is accepted place a separate order for the one you want. No waiting on stock to line up.

• When your refund lands

  Your refund is issued once the item reaches us and has been inspected — not when you send it. It goes back to the original payment method, and banks usually post it within a few business days.

• Items we can’t take back

  Not eligible for return:

  • Custom or personalized items
  • Personal care goods
  • Perishable goods
  • Hazardous materials, flammable liquids or gases
  • Sale items and gift cards

  Unsure about your item? Email us and we’ll tell you straight.

• European Union — 14-day cooling off

  If your order ships into the European Union you have the right to cancel or return it within 14 days for any reason and without justification. This is a statutory right and applies regardless of anything above.

  The item still needs to be in the condition you received it — unworn or unused, with tags, in its original packaging — with proof of purchase.