Shipped fast, tracked always

Your order ships directly from our brand partners — the people who actually make the gear. It gets to you faster, packed properly, and handled by the team that knows the product best.

• Processing time

  Most orders ship within 1–3 business days. Processing times vary a little by item and availability. Fine jewelry is the exception: each piece is finished to order, so timing varies by piece, and tracking is emailed as soon as yours ships.

• Shipping rates

  Calculated at checkout from the items in your order, the method you pick and the destination. Rates and delivery estimates are shown before you pay.

• Multiple packages

  Because orders are fulfilled by our brand partners, items from one order may arrive in separate packages on different days. That’s normal — not a missing item.

• Tracking

  You’ll get a confirmation email with tracking once your order ships. Allow up to 48 hours for the carrier to start scanning.

• Delivery times

  Estimates vary by location and method. We can’t control carrier delays, weather or customs — but we will always help you chase a parcel down.

• Free U.S. standard shipping

  Orders over $75 ship free within the United States on standard service. Fine jewelry ships separately, insured, from its own location: standard shipping is free on $150 or more of fine jewelry and $16.95 below that, with Overnight available for $39.99. Faster options such as Two-Day and Next Day are available at the carrier’s rate. Below $75, shipping is calculated by the carrier and shown at checkout.

Seven days, we pay the return postage, 20% restocking fee

You have 7 days after receiving your item to request a return, and that deadline applies to everything — including a damaged or defective item. To be eligible it must be in the same condition you received it — unworn or unused, with tags, in its original packaging — and you’ll need the receipt or proof of purchase.

• How to start a return

  Email contact@xsrez.com within 7 days of delivery. If the return is accepted we’ll reply with a prepaid label and instructions for your item. Items sent back without requesting a return first will not be accepted.

• Return shipping is on us

  We email you a prepaid return label and we cover what it costs. Print it, put it on the parcel, drop it off. Nothing is deducted from your refund for sending the item back.

• 20% restocking fee

  A 20% restocking fee is deducted from the refund — a $50 item refunds at $40. Shipping you paid on the original order is not refunded, since that delivery was made as you ordered it. Orders that shipped free have nothing to refund.

• Damaged, defective or wrong

  This one is on us. No restocking fee, and we refund your original shipping as well as covering the return postage. Check your order as soon as it lands and contact us within 7 days with a photo — we’ll make it right at no cost to you.

• Exchanges

  We don’t process exchanges. Return the item you have within the 7-day window and place a separate order for the one you want. The return is refunded at the item price less the 20% restocking fee.

• When your refund lands

  Your refund is issued once the item reaches us and has been inspected — not when you send it. It goes back to the original payment method, and banks usually post it within a few business days.

• Cancelling an order

  You can cancel free of charge within 3 hours of placing an order, shipping included. Email us straight away and we’ll stop it if it hasn’t gone to the manufacturer yet. After 3 hours the order has been processed and can only come back as a return, with the 20% applied.

• After 7 days

  Returns close 7 days after delivery. If a fault appears later, check the product page: where the maker offers a warranty, its length and what it covers are listed there. Email us and we’ll help you raise the claim with the maker.

• Items we can’t take back

  Not eligible for return:

  • Custom or personalized items
  • Personal care goods
  • Perishable goods
  • Hazardous materials, flammable liquids or gases
  • Sale items and gift cards

  Unsure about your item? Email us and we’ll tell you straight.

• Where we ship

  XSREZ ships within the United States only. There is no international shipping at present, and no forwarding service is offered.

  If that changes, the statutory rights that apply in the destination country will be set out here.