Policies

Shop Policies

Our Promise

Straightforward Shipping.
Honest Returns.
No Fine Print Surprises.

We treat policies the same way we treat the gear we sell — no fluff, no runaround, no buried clauses. Here's exactly what you can expect when you order from XSREZ, and exactly what we'll do if something isn't right.

14 Days

Window to Return

1–3 Days

To Process & Ship

100%

Tracked Shipping

Getting It to You

Shipped Fast. Tracked Always. Handled With Care.

Your order ships directly from our trusted brand partners — the people who actually make the gear. That means it gets to you faster, packed properly, and handled by the team that knows the product best.

Processing Time

Orders are processed and shipped as quickly as possible. Most orders ship within 1–3 business days, though processing times may vary depending on the item and availability.

Shipping Rates

Shipping rates are calculated at checkout based on the items in your order, the shipping method, and the destination. Available rates and delivery estimates are shown before you complete your purchase.

Shipping Carriers

Orders are fulfilled and shipped directly by our trusted brand partners. Because of this, items from the same order may arrive in separate packages and at different times — that's normal, not a missing-item situation.

Tracking

Once your order has shipped, you'll get a confirmation email with tracking information. Please allow up to 48 hours for tracking details to update after that notification arrives.

Delivery Times

Estimated delivery times vary by location and shipping method selected at checkout. We are not responsible for delays caused by carriers, weather, customs, or other circumstances beyond our control — but we'll always help you track them down.

If Something's Off

Fourteen Days. Real Humans. No Hassle If It's Not Right.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return

Email us at contact@xsrez.com to start your return. If accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Restocking Fee

A 10% restocking fee applies to any returned items. This covers the cost of inspecting, repackaging, and getting the item back into circulation.

Damages & Issues

Please inspect your order as soon as it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item — we'll evaluate the issue and make it right.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item. This avoids exchange-related delays on stock changes.

Items We Can't Take Back

Certain items aren't eligible for return:

Custom or personalized items
Personal care goods
Perishable goods
Hazardous materials, flammable liquids, or gases
Sale items and gift cards

Got a question about your specific item? Just email us — we'll tell you straight.

European Union — 14-Day Cooling Off

If your order is shipping into the European Union, you have the right to cancel or return it within 14 days for any reason and without justification.

As above, the item must be in the same condition you received it — unworn or unused, with tags, in its original packaging — along with the receipt or proof of purchase.

We sell gear we'd be proud to wear ourselves. We back it up the same way.

— The XSREZ Team

Questions?

We're Real People. Reach Out Anytime.

Whether you need help with a return, want a status update, or just want to make sure something fits the occasion — we respond to every message, usually same-day.

contact@xsrez.com